·    We will happily refund or exchange any item purchased on Vanilla Bikes

·    We make no charge for returns - there is no restocking fee

·    Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached

·    We cannot accept returns on clothing that has been personalised e.g. with name printing

·    Please Contact Us for a return code and enclose this with our return

·    We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds

·    If the original payment was via PayPal we will credit the PayPal account that the order was placed with

We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.

What happens if Vanilla Bikes are out of stock of the replacement item?

If you paid for order by card through your Vanilla Bikes account - Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.

If you paid for order using PayPal - Refund your PayPal account for the postage only and despatch a replacement when it comes into stock