Extended Returns Policy: We've extended our returns deadline for that extra piece of confidence when buying Christmas gifts. If you do need to return an item bought between the 1st November and the 24th December you will have until the end of January 2016.
We accept refunds and exchanges only on unused items , unless damaged or faulty .
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is faulty. You can return any items but we only offer a free returns service on clothing purchased after 17th February 2015. Only available for purchases in the UK.
Clothing This includes Shoes , Helmets and glasses
In summary you can return any item within 30 days of receipt for a refund or to exchange it for the same item in a different size or colour, as long as you meet the following conditions:
- Unless damaged or defective, we accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. In the case of clothing which have to be tried for fit, any returns must be in their original packaging and with any labels still attached.We reserve the right to refuse a returned item if labels have been detached .
- Returns form must be included in your parcel failure to do so could result in delays .
- Must not exceed 2 kg
- Please ensure that you retain your proof of postage off Royal mail as this may be required to process refunds/exchanges and failure to provide this may result in your refund/exchange not being processed .
- We are unable to refund postage that you have paid for yourself unless it has been pre-authorized by Vanilla bikes.
It can take 7 days for your return to reach us .
But if you wish for a quicker turnaround you can place a new order and we will refund the return on receipt.
Once the returned item has been inspected we will refund or exchange .
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment please allow 10 days for refunds to be processed .
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Additional non-returnable items:
If you have a item that is still under warranty please phone for advice as we may be able to resolve the issue over the phone . I am afraid we can not refund postage costs .
Some items will have to be returned to the supplier for inspection . It is at the suppliers discretion to repair or replace the item .