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Returns Policy

 

Refund Policy
We accept refunds and exchanges.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is faulty.
Clothing
In summary you can return any item within 30 days of receipt for a refund of that item or to exchange it for the same item in a different size or colour, as long as you meet the following conditions.
Unless damaged or defective, we accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. In the case of clothing or other items which have to be tried for fit, any returns must be in their original packaging and with any labels still attached.
We will refund POSTAGE COSTS if you are exchanging an item for a different size within 30 days
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.  
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
kevin@vanillabikes.com.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at kevin@vanillabikes.com and send your item to:
VanillaBikes, 
Unit A24 Big Storage,
Northgate,
White Lund Ind Estate,
Morecambe,
Lancs,
LA3 3PA 
You will be responsible for paying for your own shipping costs for returning your item Unless the item is faulty in which case we will refund the cost. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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