FAQ's
SHIPPING COSTS
UK SHIPPING
All items FREE
Germany
Order Value 0- £49.99 Shipping Fee £6
Order Value £50+ Shipping FREE
European Countries excluding Germany
Order Value 0 -£99.99 Shipping Fee £6
Order value £100+ Shipping FREE
Rest of World
Order Value 0 - £249.99 Shipping Fee £10
Order value £250+ Shipping FREE
Bulky items like wheels & bikes may incur a surcharge please contact us for a quote
ALL GOODS ARE OFFERED SUBJECT TO AVAILABILITY
Items listed on our website are purely an invitation to order.They do not constitute that the item is in stock.We do not and cannot guarantee that every item on our website is available at time of ordering.If an item is ordered and we do not have stock then we will try to contact you to see if you would like to wait while we obtain more stock,an alternative item or refund,provided a correct email address and telephone number is provided.We reserve the right to withdraw any item without notice. Postage prices are also subject to change.
All prices on this website are in UK Pounds Sterling and include VAT, except where indicated.
Prices are subject to change without notice.
All descriptions/pictures/sizes/weights...etc of items available to purchase on our website are given in good faith and are subject to change without notice due to manufacturers constantly upgrading/changing their products.
We aim to keep the website as accurate and up to date as humanly possible. However we will not be held responsible for any errors found herein.
Will I have to pay customs charges in my country?
If your delivery address is outside of the UK or EEC, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities.
What is your returns policy?
We have a straight-forward 30 day returns policy, as outlined on our Returns page
In summary you can return any item within 30 days of receipt for a refund of that item or to exchange it for the same item in a different size or colour, as long as you meet the following conditions.
Unless damaged or defective, we accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. In the case of clothing or other items which have to be tried for fit, any returns must be in their original packaging and with any labels still attached.
We do not refund postage on returned unwanted items.
Bike Build Time is currently 5 -7 days and will be despatched to you by courier upon completion.
You will just need to turn around your handlebars, fit the saddle, seat post and pedals and the bike will be ready to ride