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Delivery & Returns

UK Postage

All orders over £20 are shipped for free within the UK

Orders over 2 kilos in weight, Wheels, frames or Turbo Trainers are sent by Parcel Force or FedEx courier and will need to be signed for

Orders under £20 are charged £2.99 contribution towards postage costs

International Postage

European orders under £99.99 are charged a £4.99 postage contribution

European orders over £100 are post free

America, Canada & Japan orders under £499.99 are charged £7.99 postage contribution

America, Canada & Japan orders over £500 are post free

Australia & Far East Asia orders under £499.99 are charged £9.99 postage contribution

Australia & Far East Asia orders over £500 are post free


Return Items 

We will happily refund or exchange any item purchased on Vanilla Bikes

  • We make no charge for returns - there is no restocking fee, we will not refund postage on returns unless faulty

  • Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached

  • We cannot accept returns on clothing that has been personalised e.g. with name printing

  • Please Contact Us prior to making a return

  • We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds

We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.  

Out of Stock Items

What happens if Vanilla Bikes are out of stock of the replacement item? 

We will advise you of this and offer you a refund or timescale for it being despatched to you